Returns Policy

RETURNS

If for any reason you’re unsatisfied with your purchase you have 30 days from the receipt of your order to return it to us for an exchange or refund.

Returns should be posted to the following address:

Unit 10
Duchess Street Industrial Estate
Shaw
OL2 7UT
United Kingdom

 

To be eligible for a refund or exchange, you must return any unwanted items with 30 days of receipt.

Items must be unused, unwashed and in the original condition. 

Please allow up to 3 working days for your returned item(s) to be inspected before a decision is granted on the acceptance of your claim. 

 

FAULTY GOODS

Our dispatch team checks your items to make sure it's up to the very best standards before we send it to you, but if we've missed something or sent you the wrong thing, please email us at contact@unfetteredclo.com within 30 days. It really helps if you send us a few photos of the damage or any other issues.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and credit will automatically be applied to your original payment method within 10 working days.

Shipping fees are non-refundable.

  

TERMS & CONDITIONS

Returned items must be in a condition that allows them to be re-sold. They should be returned in the original packaging and not have been worn, washed, damaged or have had the tags removed.

We deem faulty items as having a manufacturing fault or hidden defect which was present at the time of delivery. An item is not considered faulty if it has become damaged because of wear and tear, misuse or accidental damage.

We reserve the right to withhold exchange, credit or refund if a returned item is: visibly worn; damaged; marked; washed; smells of smoke, aftershave, perfume, deodorant or washing powder; in a condition that we deem renders it un-sellable.

Non-UK customers wishing to return an item should mark the parcel as “Returned Items” to avoid customs charges. We are not liable for customs charges on returned orders and may charge these back to the customer if necessary.